Complaints Process

Sometimes things go wrong, where it does, it is important that we seek out and respond to feedback provided by our clients and third parties with whom we operate.

Cayman National in the Isle of Man (CNIOM) collectively refers to Cayman National Bank (Isle of Man) Limited (CNBIOM) and Cayman National Trust Company (Isle of Man) Limited (CNTIOM). CNBIOM has a Complaints Process which has been approved by the board and complies with the regulatory requirements as set out in the Financial Services Rulebook issued by the Isle of Man Financial Services Authority.

If you have cause to complain, you can raise the issue with your usual point of contact at CNIOM who will manage the complaint appropriately. Alternatively, you can escalate the issue to the Directors of CNBIOM and CNTIOM using the contact details in our banking and fiduciary services areas.

We aim to resolve complaints within seven working days. If we need more information, or a more detailed or fuller investigation is required, we might not be able to achieve this target, and we will advise you accordingly. We will also provide you with the complete details of our complaints procedure which also includes contact details of Isle of Man Financial Services Ombudsman for your reference.